Refund policy
At The Edit, we want you to be completely satisfied with your purchase.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, items must be unused, unworn, unwashed and in their original condition, with all original tags, labels and packaging intact.
To request a return, please contact us at theeditmalta@gmail.com with your order number and details of the item(s) you wish to return. Once your request has been reviewed and approved, we will provide you with the return instructions.
Please do not send items back without contacting us first.
Return Costs
The customer is responsible for the cost of returning an item unless the item is faulty, damaged or incorrect.
We recommend using a tracked delivery service, as The Edit cannot be held responsible for items lost or damaged during return transit.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to the original payment method. Please allow your bank or payment provider additional time to process and display the refund.
Damaged, Faulty or Incorrect Items
Please inspect your order upon delivery. If you receive an item that is damaged, faulty or incorrect, contact us as soon as possible with your order number and clear photographs of the issue so we can resolve the matter.
Non-Returnable Items
Items that have been worn, washed, damaged, altered or returned without their original tags and packaging may not be eligible for a refund.
Certain items may also be excluded from returns where permitted by applicable law for hygiene, personalisation or other legal reasons.
Contact
For all return and refund enquiries, please contact us at:
This policy does not affect your statutory rights under applicable consumer protection law.